Contact Us — Yebo Casino Philippines Support
Yebo Casino's customer support team is available 24/7 to assist Philippine players with any questions or issues. Choose the contact method that works best for you.
Contact Methods
Common Support Topics
- Deposit not credited — Contact live chat with your GCash reference number. Most resolved within 30 minutes.
- Withdrawal pending — Ensure KYC is complete. Contact support if pending more than 24 hours after KYC approval.
- Bonus not applied — Contact live chat immediately after deposit, before placing any bets.
- Account locked — Email [email protected] with your registered email and reason for contact.
- Game not loading — Clear browser cache, try a different browser, or contact live chat for technical assistance.
- Forgot password — Use the "Forgot Password" link on the login page or contact live chat.
Responsible Gaming Support
If you need help with problem gambling or wish to self-exclude, contact our Responsible Gaming team immediately via live chat — requests are handled with the highest priority. You can also visit our Responsible Gaming page for tools and resources.
For crisis support, contact the NCMH Crisis Hotline at 1553 (available 24/7, free within the Philippines).
Complaints
If you are not satisfied with the response from our customer support team, you may escalate your complaint to [email protected]. We aim to resolve all formal complaints within 10 business days. If the matter cannot be resolved internally, you may seek assistance from the relevant gaming regulatory body.